Features
Social Orders
Social Orders lets you track orders that come in through WhatsApp, Instagram DMs, or any other informal channel — so they get logged, fulfilled, and reflected in your inventory just like any other sale.
Creating an order
Go to "Social Orders" in the sidebar and click "New Order".
Enter the customer name and contact details (WhatsApp number or Instagram handle).
Add the items ordered — search by name or SKU and set the quantity for each.
Set the order status: Pending, Confirmed, Packed, Shipped, or Delivered.
Add any notes (e.g. delivery address, special instructions) and click "Save Order".
How stock is affected
When an order is marked as Confirmed, the items are reserved from your inventory. When marked as Delivered, the stock is permanently deducted. If you cancel an order, the reserved stock is released back.
Order statuses
All social orders appear in the Analytics dashboard so you can see your total sales across all channels in one place.